Claim · 837PSubmittedPaid
Patient•••• ••••
PayerBlueCross of Ohio
CPT92507 · Speech tx, individual
Units1 · 38 min
Allowed$148.00
Denial workedCO-197Recovered
ReasonAuth not on file
ActionAppeal + auth attached
Amount$1,240.00
Sign-offB. Gee, founder
HIPAA audit · Q3In reviewPassed
- ✓Access logs reviewed — 7 sites
- ✓BAAs current — 14 / 14 vendors
- ✓PHI encrypted at rest & in transit
- ✓Annual training — 18 / 18 clinicians
OfficerB. Gee, founder
Payroll runFundingFunded
PeriodJul 16–31
Clinicians18
Contractors4
Net$86,412.00
Approved byB. Gee, founder
CredentialingFiledRenewed
PanelMedicaid · OT
Provider•••• ••••
Filed41 days early
Expires03 / 2027
Owner's reportDraftedSent 7:00a
Collections$112,480
Days in A/R24
Denials open3
The automated back office for therapy practices
You just
see patients.
Songbird runs your billing, payroll, credentialing, and compliance. AI executes; accountable humans review.
Real back-office artifacts. Patient data redacted by design.
7
Locations
18
Clinicians
$4–5M
Revenue under management
85%
AI-executed · 15% human-reviewed
Real numbers from the practices we operate today.
The problem
What lands on your desk after the last patient leaves.
You trained for therapy. Your evenings go to billing, paperwork, and deadlines.
01 — Claims & denials
A denial comes back CO-197.
Finding the auth, refiling, chasing it for fourteen days — that's you, at nine at night, keys still in your pocket.
02 — Payroll & credentialing
Payroll is Friday. Always.
A license renews in three weeks. A payer panel takes ninety days. None of it treats a patient.
03 — Compliance deadlines
The audit letter arrives anyway.
BAAs expire on their own schedule. You find out you're behind at the worst possible moment.
The solution
What Songbird takes over.
An operating team, not software. We're paid only on paid claims — a denial costs us too.
Finance
Money in, money out, and the truth about both.
- ✓Claim submission and coding review
- ✓Collections and A/R follow-up
- ✓Payroll and contractor payments
- ✓Monthly close and owner reporting
Last week across 7 sites: 412 claims filed · 3 denials worked · $0 written off
Operations
The logistics that decide whether Tuesday works.
- ✓Scheduling support and cancellation recovery
- ✓Credentialing and payer enrollment
- ✓Vendor, software, and license management
- ✓Onboarding for every new clinician
Open panels tracked: 52 · Average renewal filed 38 days early
Compliance
Audit-ready, all year.
- ✓HIPAA program administration
- ✓Quarterly access audits and log review
- ✓BAA tracking and renewals
- ✓Documentation and training records
Audits this year: 4 run · 4 passed · 0 findings outstanding
The how
How two people run seven clinics.
You hand us the whole thing — not a dashboard and a to-do list.
STEP 01
AI agents execute
Claims, payroll, renewals, reconciliation — on a fixed schedule, every action logged with its source document.
STEP 02
Humans review every dollar
Anything unusual stops and waits for a named person. Money never moves unattended.
STEP 03
You get a weekly owner's report
One page every Monday: collections, days in A/R, open denials, and the few decisions that need you.
Nothing bills, files, or pays without an accountable human in the loop.
The why
Built for PHI from the first line of code.
✓HIPAA-compliant infrastructure✓BAAs signed with every practice✓PHI encrypted at rest and in transit✓SOC-2-aligned vendors✓Named human compliance officer
•••• •••• Every patient identifier on this page is redacted — exactly as it looks in our systems.
Run day-to-day by founder Brandon Gee. When you call, his name is on the work.
Is this you?
Songbird fits if:
- ✓You own a speech, ABA, or OT practice
- ✓You're collecting $1M+ a year
- ✓Your evenings go to admin, not family
- ✓Your billing person just quit — or might